Ann Rhoades Lillian D. Garcia Max Brown  Matthew P. Eversmann Phillip Russell Steven Smith Mark Kelly  T. David Lewis

 Ann Rhoades Pic

 Ann Rhoades Book Pic

Ann Rhoades

Ann is a dynamic and visionary Human Resources Executive with over 25 years experience in a variety of service-based industries.  She held the position of Vice President of the People Department for Southwest Airlines and Executive Vice President of Team Services for Promus Hotel Corporation and most recently, the Executive Vice President of People for JetBlue Airways where she currently remains as a Board Member as well as President of People Ink, her Human Resources consulting company.

Ann has a respected reputation in the industry for her creative approach to creating cultures around fun and for blending cultures in merger situations.  During her tenure with Doubletree Hotels, later Promus Hotel Corporation, she built a service culture focused on delivering outstanding service to Guests.  During the time Ann headed the People Department at Southwest Airlines, she solidified Southwest’s reputation of retaining and hiring the best people in the airline business despite Southwest’s rapid growth during that time.  Most recently, Ann took responsibility for the creation of JetBlue Airways Corporation’s People Team in New York.

In her role as head of Human Resources, Ann has been a key member of the executive team, and is extremely successful in her role as internal counsel to executives in every discipline in the organization.

Ann is a popular speaker on the subject of customer service and how to build a strong service culture.  She has great passion for certain industries such as healthcare where she is making a great contribution to revitalizing the workforce and culture of our nation’s hospitals.  She serves on patient safety and quality task forces with the Texas Medical Institute of Technology involved in setting metrics used in pay-for-performance programs across the country such as the Leapfrog Group. She is co-founder and CEO of CareLeaders Corporation a company dedicated to help US hospitals attain a new level of performance.  Her community involvement currently includes Director on the University of New Mexico Health Sciences Center Board, and former University of New Mexico-Robert O Anderson School of Business National Advisory Board, Board of Director, Accion New Mexico and Albuquerque Community Foundation.   Ann currently serves on JetBlue Airways Corporation, P.F. Chang’s China Bistro, HireVue, Inc., and Executive Council, Brigham & Women’s Hospital Harvard Medical School Boards and as chairwoman for Safer New Mexico Now.  Ann has an MBA in Management from the University of New Mexico.

Ann’s book “Built on Values” was released in January 2011.

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 Lillian D. Garcia

Executive Vice President and Area President, Argentina, Uruguay, Venezuela and Ecuador
Tupperware Brands Corporation

Giving back to the communities where we live and work is central to Tupperware Brand's history and culture.
Employee Recruiting and Retention
Why do I want to work here? Today we get different answers to that question than we did in the past. More and more, we hear people say, "I want to work for a company that cares," "I want to work with a company that feels responsible for its community and the environment."
Our own experiences demonstrate that people of all generations want to be part of an organization that is socially, culturally, and environmentally accountable. With a commitment to Global Social Responsibility, Tupperware Brands has a strong recruitment tool.
And this commitment is an important reason why people want to stay. Social responsibility initiatives engage employees in a unique way. Research shows that employees who are engaged are more productive, customer-focused, and less likely to leave. A meaningful social responsibility program makes us a more competitive, longer-tenured company.

Building a High-Performing Culture
Through social responsibility initiatives, employee skills and talents are often discovered that would never have been revealed through daily work activities. In many ways, this is a low to no cost employee learning and development program.
Community and civic endeavors give people the opportunity to develop leadership, communication, collaboration and creative thinking skills. They foster an energized workplace and offering visible leadership and recognition opportunities - all elements of a high-performing culture.

Cultivating Shareholder Relations
Brand equity, reputation, and community and civic partnerships are the soul of a company and they are increasingly included in a company's valuation. Research by Cone, Inc. reported that 66% of investors factor social responsibility into their portfolio decisions. Another study indicated that 76% of consumers will switch brand to associate with a cause if price and quality are equal.

And, then there is the bottom line. In a recent study, companies that were engaged in corporate social responsibility had a 10-year return on equity that was 10% higher than their counterparts and a 10-year relative return to shareholders that was 65% higher. With the intensifying focus on corporate responsibility and accountability, these numbers are only expected to increase.

Connecting Business and Community
By participating in community events, co-workers build relationships outside their normal duties. Companies with active social investment programs benefit from greater teamwork and emotional connection between employee and employer. Working together to improve the lives of others through relevant, worthwhile causes creates trust in the company and instills a sense of personal accomplishment in the employee.

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Max Brown

Recognition Management Institute

In the last ten years, Max has made nearly one thousand presentations in locations all around the world.  He’s taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and spoken in hundreds of cities including Athens, Bangalore, Hong Kong, Paris, New York, and Sydney . . . Nebraska.
With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people.  Audiences at companies such as American Express, GE, HSBC, The Nature Conservancy, and the Canadian Federal Government have raved about his interactive, engaging style. As a result, he travels 200,000 miles per year to deliver presentations to clients around the globe!

Certifications: Certified Recognition Professional (CRP)

Languages Spoken: English, Mandarin

Blog: http://rideau.com/blogs/s-max-brown

Twitter: http://www.twitter.com/smaxbrown

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Matthew P. Eversmann

First Sergeant, US Army (Ret.)  

Matthew Eversmann is a testament to the true nature of war and heroism. He was immortalized in the epic film Black Hawk Down (his character was played by Josh Hartnett), which tells the heroic account of a group of elite US soldiers sent into Mogadishu, Somalia, in 1993 as part of a UN peacekeeping operation. Young Rangers and veteran Delta Force soldiers fight side by side, outnumbered and surrounded, for 18 hours in the most hostile district of Mogadishu until a rescue convoy could be mounted to retrieve them. As a part of that mission, both as a survivor and a hero, Eversmann brings to life the horrors of his experience, what he took from it, and humanizes the creed by which he lived: “Never shall I fail my comrades…RANGERS LEAD THE WAY!”

Eversmann enlisted in the Army as an infantryman in December 1987, and was stationed at Fort Drum, NY, with the 10th Mountain Division. In 1992, he reenlisted and arrived at Fort Benning, GA, for his assignment in the Third Battalion, Seventy Fifth Ranger Regiment. He spent eight-and-a-half years in the Regiment, serving as a squad leader, a weapons squad leader, the battalion air operations sergeant, the battalion liaison sergeant, and a platoon sergeant. Eversmann also was the officer in charge of the 75th Ranger Regiment’s Pre-Ranger Course that helped train future leaders to pass the grueling Army Ranger School.

While serving as a sergeant in the Ranger Regiment, Matt traveled the world. From Panama to England, Korea to Egypt, he met and trained with soldiers across the globe. In August of 1993, Matt and his company deployed to Mogadishu, Somalia, in support of Operation Gothic Serpent.   Eversmann has attended many military schools: Airborne, Ranger, Sniper, Survival, Evasion, Resistance, and Escape or SERE School, the Primary Leadership Development Course, the Army’s Basic Noncommissioned Officers Course, as well as the Advanced Noncommissioned Officers Course. He was the Leadership Award winner at Ranger School, the Primary Course, and the Basic Course. He also graduated from the Master Fitness School, Jumpmaster School, Special Operations Tactics course, and the Equal Opportunity Course. Eversmann wears the following awards and decorations: the Army Service Ribbon, the National Defense Service Ribbon, eight Army Achievement Medals, four Army Commendation Medals, a Meritorious Service Medal, the Ranger Tab, Master Parachute Wings, Royal Thai Jump Wings, British Jump Wings, Egyptian Jump Wings, and the Expert Infantryman’s Badge. For his service in Somalia, he was awarded the Bronze Star Medal with Valor device and the Combat Infantryman’s Badge.

In August 2000, Eversmann was awarded an honorary bachelor’s degree from Hampden-Sydney College in recognition of his service to his country.

Eversmann has lectured on his experience in Somalia all over the world. He has given presentations to soldiers at all levels, from officer candidates at Fort Benning to colonels at the Army War College. He has represented the Army on Larry King Live and on Dateline with Stone Phillips, and has lectured the cadets and faculty at West Point, Annapolis, and the Air Force Academy. Eversmann’s list of presentations to the professional community is impressive. He has appeared before audiences at Ford, PriceWaterhouseCoopers, Goldman Sachs, Merck, RAND, the Bakersfield Business Conference, USA Today, and the Fairfax County Chamber of Commerce. Eversmann has been to many colleges across America, too, from Penn State to Notre Dame, Virginia Tech to Ball State, and he makes lasting impressions on every campus he visits.
Eversmann recently returned to the United States after serving 15 months in Iraq. He retired from the Army as an Infantry Company First Sergeant after 20 years of service. He continues to serve others as the founder and president of Freeman Phillips LLC, a leadership development company. Eversmann is co-author of The Battle of Mogadishu (2004). 

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 Phillip Russell

Phillip Russell

Ogletree, Deakins, Nash, Smoak & Stewart P.C.

Ogletree, Deakins, Nash, Smoak & Stewart P.C. (Ogletree Deakins), one of the nation's largest labor and employment law firms, is pleased to announce that Phillip B. Russell has joined the firm’s Tampa office.  Previously, Russell was a partner in the Tampa office of Constangy, Brooks & Smith, LLP. 

In his practice, Russell represents employers and management in all labor and employment related matters.  As a litigator, Russell has represented his clients before government agencies, including the U.S. Equal Employment Opportunity Commission (EEOC), state and local Fair Labor Employment agencies, the Occupational Safety and Health Administration (OSHA), the Wage and Hour Division of the Department of Labor, and the National Labor Relations Board (NLRB).  He has tried bench and jury trials for discrimination, harassment, and related claims filed in state and federal courts, as well as cases before the NLRB.  

Clients seek Russell’s advice and counsel on preventing and handling a myriad of workplace legal issues.  In this role, he frequently conducts training for managers, supervisors, and human resources professionals.  His practice also includes drafting and revising employment agreements, protecting legitimate business interests with regard to breach of contract, noncompete, no-solicitation, or non-disclosure agreements.  With respect to labor law issues, Russell prepares businesses to detect and defeat union organizing campaigns. 

“Phillip is an accomplished attorney with a well-rounded depth of knowledge and experience,” said Barnett Brooks, managing shareholder of Ogletree Deakins’ Tampa office.  “Clients will certainly find value in his ability to efficiently and adeptly handle any labor or employment matter.  He is a welcome addition to the firm and we are delighted to have him as part of our team.” 

Russell is a frequent speaker and presenter at industry and human resources trade associations, and is a regular contributor to legal and trade publications regarding the latest labor and employment topics and trends.  These groups have sought his insight into topics such as, wage and hour issues, labor relations, immigration law compliance, workplace violence prevention, workplace identity theft, complying with the Fair Labor Standards Act (FLSA), and more.   

Recognized for his professional accomplishments, Russell is AV Rated by Martindale-Hubbell and is named as a Florida Super Lawyer.  Russell is also active in many professional and industry associations through various leadership roles, and also in the community where he has served as the Director for Family Service Centers, Inc. and volunteers for Tampa Bay Watch. 

Russell earned his J.D. from Stetson University College of Law in 1995, a M.S. in Economics from the Georgia Institute of Technology in 1992, and a B.S. in Management, also from the Georgia Institute of Technology in 1991.  

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Steven Smith

Steven Smith has written two books on communication and leadership and is working on a third. His first two books are published by Simon & Schuster (egonomics) and Wiley (businessThink) in 24 languages and over 50 countries.  Smith’s writing, speaking and business ideas have received acclaim from Tom Peters, Ram Charan, Marshall Goldsmith, Harvard Business School, Thunderbird, and embraced by such client organizations as Hilton, Disney, Baptist Health Care, Microsoft, Cox Communications, American Express, and State Farm. With degrees in management, psychology and expertise in team collaboration and leadership, Microsoft Live Meeting featured Smith for two years as top leadership faculty. His work has been featured by CBS MarketWatch, The Dallas Morning News, The Arizona Republic, The Irish Times, BusinessWeek, U.S. News and World Report, and Portfolio.

Voted as one of the top 100 business thought-leaders in the country, his work has been adopted by several universities across the country as an example of what the real business world is about. Steve teaches 3 unique sessions for G5 Leadership: the emotional intelligence and talent workshop, Pure Confidence, an interpersonal communication workshop on candor, Listen Up, Speak Up, and the forthcoming change workshop, Shift. Steve is also working on his third book: Us: Why we matters more than me and how to bridge the gaps between us.

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Captain Mark Kelly

Mark Kelly is an American astronaut, retired US Navy Captain, best-selling author, and an experienced naval aviator who flew combat missions during the Gulf War. The winner of many awards, including the Legion of Merit, two Defense Superior Service Medals and two Distinguished Flying Crosses, Kelly was selected as an astronaut in 1996. He flew his first of four missions in 2001 aboard Space Shuttle Endeavour, the same space shuttle that he commanded on its final flight in May 2011. He has also commanded Space Shuttle Discovery and is one of only two individuals who have visited the International Space Station on four different occasions.

Already a celebrated American, Kelly became the center of international attention after the January 2011 assassination attempt on his wife, US Congresswoman Gabrielle Giffords. In their best-selling memoir, Gabby, the couple shares their story of hope and resilience with the world. Their story has captivated the nation with appearances in an exclusive Diane Sawyer interview, Nightline and The Daily Show, among others, as well as on the covers of People and USA Today. Kelly was also featured on the cover of Esquire and named one of the magazine's 2011 "Americans of the Year."

Kelly's identical twin brother, Scott, is also an astronaut who served as commander of both the Space Shuttle and the International Space Station. They share the distinction of being the only siblings who have traveled in space.

With 6,000 flight hours in more than 50 different aircraft, 375 aircraft carrier landings, 39 combat missions and more than 50 days in space, Astronaut Mark Kelly is one of our country's most experienced pilots. 

A sought-after keynote speaker, Mark Kelly is an American hero who inspires others to be their best while remaining true to their core values. He exemplifies leadership, the importance of teamwork, and courage under pressure. 

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 T. David Lewis

President and Chief Executive Officer
UnitedHealthcare of Florida Inc.

David Lewis has overall responsibility for the operations of UnitedHealthcare’s commercial insurance business in Florida, which achieved revenues of $4.5 billion in 2011. UnitedHealthcare of Florida serves more than 2.6 million total members through a network of 230 hospitals and 28,000 physicians.

A top-tier division of UnitedHealth Group Inc., a publicly-traded Fortune 25 company, UnitedHealthcare of Florida consistently delivers top quartile results in vital performance measures, including employee satisfaction and engagement, and community volunteer hours.

David earned a Bachelor of Science in Finance and Risk Management from the University of Alabama. He earned the professional designations of Registered Employee Benefits Consultant (REBC), Registered Health Underwriter (RHU) and Chartered Life Underwriter (CLU) from the American College of Financial Services.  He is a veteran of more than 25 years in health care administration.

David serves as a board member of the Boys and Girls Clubs of Greater Tampa, the Tampa Bay Partnership, the Florida Association of Health Plans, and the Florida Healthcare Consumer Assistance Plan.  He is also a member of the Tampa Rotary Club and the Outback Bowl Team Selection Committee.

He and his wife, Kim, residents of Tampa are active members of the Hyde Park United Methodist Church.

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