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Workplace Flexibility: The Next Imperative for Business Success and HR Leadership
Lisa K. Horn (Followed by Panel Discussion)
This program has been pre-approved for 3 Strategic Credit Hours.
The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
Workplace flexibility has become a key business strategy to leverage the talents and skills of today’s increasingly diverse, aging, and multi-generational workforce. In this session, you will learn how flexible work arrangements such as job sharing, flexible scheduling, phased retirement, and telecommuting can drive employee engagement, productivity, retention, and benefit your organization’s bottom line. You will also examine key HR strategies for implementing flexibility as well as legal issues to consider. And you will hear about new resources and opportunities as a result of SHRM’s partnership with the Families and Work Institute, including the “When Work Works” initiative.
When Work Works: A Panel Discussion with Work-Flex Award Winners
Creating effective and flexible workplaces to make work “work” better for both the bottom line and for employees is a key business strategy. In this session, hear from business leaders and HR professionals from organizations that have won the Sloan Award for Excellence in Workplace Effectiveness and Flexibility and/or other best practice awards. Panelists will discuss their innovative programs and share “Wisdom from the Winners,” including keys to success, lessons learned, and the overall impact of offering flexible workplace arrangements.
Moderator: Lisa Horn, Senior Government Relations Advisor, Co-Leader, Workplace Flexibility Initiative – Society for Human Resource Management
Panelists: Bill Jacobs, Director, Premium Servicing, Capital One, Tampa and Amy Ruth, V.P Operations and Chief of Staff, Incepture, Inc., Jacksonville
Lisa Horn serves as the Co-Leader for SHRM’s Workplace Flexibility Initiative and partnership with the Families and Work Institute (FWI). She is responsible for the overall direction and execution of the Society’s partnership with FWI, including outreach efforts to SHRM affiliates, development of products and services for the membership, and coordination with SHRM’s public relations campaign, We Know Next. As a respected source for research and trend data on flexible work environments, Lisa is one of SHRM’s primary spokespeople on workplace flexibility, regularly interviewed by the media and sought out as a speaker for human resource audiences. Lisa also oversees the organization’s workplace flexibility public policy efforts and advises on the Society’s workplace flexibility educational offerings. Prior to joining SHRM in 2004, Lisa worked for the U.S. House of Representatives under former Representatives Bill Barrett (R-NE) and Tom Osborne (R-NE). A native Nebraskan, Lisa began her career as a senatorial aide in the Nebraska Legislature, while completing a Bachelor of Arts degree in Political Science from the University of Nebraska-Lincoln.
Bill Jacobs is the Director of Extended Operations at Capital One where he is responsible for High Value Servicing, which includes oversight for over 700 “Bricks and Mortar” and “Work at Home” agents across Tampa, Florida and Richmond, Virginia. Bill graduated from Georgia College with a Bachelors Degree in Business Information Systems. His professional career includes 16 years in the Retail industry and the last 14 in Call Center Management (Georgia, North Carolina, Alabama, Massachusetts and Florida). Bill was born and raised in Georgia but has lived in Tampa since 1990. He enjoys bike riding and renovating older homes.
Amy Ruth serves as the Chief of Staff and Vice President of Operations for Incepture, but is an HR professional at heart. She has more than 20 years of experience in the HR field, that includes several leadership roles with InterContinental Hotels and positions with Towers Watson and SunTrust Bank. Amy received her Bachelor of Business Administration from Kennesaw State University. During her career, Amy has travelled the world extensively but is now happy to call the beaches of Jacksonville home.