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2011 Conference Keynote Speakers
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Keynote Speakers

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2011 marks the 33rd HR Florida Conference and Expo. The State Council is excited to bring our attendees an exceptional program that features informative and entertaining keynote speakers with various professional backgrounds.

Tony Hsieh Photo 

Tony Hsieh

CEO, Zappos.com and author of the #1 New York Times bestselling book Delivering Happiness: A Path to Profit, Passion and Purpose

Tony Hsieh (pronounced ‘shay’) is one of the most widely respected and successful business innovators in the new economy. As the CEO of Zappos.com, the online shoe sales company, he has achieved phenomenal company growth through revolutionary approaches to marketing, human resources and customer service. Tony discusses this success in his new book, Delivering Happiness: A Path to Profit, Passion and Purpose. The book debuted at No. 1 on The New York Times Hardcover Advice bestseller list.

For marketing, the company relies on return business and word of mouth, pouring the money that would pay for marketing and advertising into customer service instead. Extraordinary customer service drives success at Zappos: free, unlimited returns, surprise shipping upgrades, unlimited time on the phone, just to name a few.

But the number one priority is company culture. Get the culture right and success happens naturally on its own. Tony joined Zappos.com in 2000 and under his leadership, gross sales have grown from $1.6M to $1 billion. He joined Zappos because it was the most exciting and promising company his venture capital firm Venture Frogs was investing in. Other Venture Frog investments include Ask Jeeves, MongoMusic, MyAble, and Tellme Networks.

Before cofounding Venture Frogs, Tony cofounded and grew LinkExchange from a side business located in his apartment to a cooperative advertising network that reached more than half of Internet-enabled households. Microsoft bought LinkExchange in 1998 for $265M.

Tony has a BA in computer science from Harvard University and was a software engineer at Oracle.

   

Lisa Ling Photo

Lisa Ling

Acclaimed Journalist on Oprah and CNN

As the field correspondent for the Oprah Winfrey Show and former contributor to ABC News’ Nightline and National Geographic’s Explorer, Lisa Ling has reported from dozens of countries; covering stories about gang rape in the Congo, bride burning in India and the Lord’s Resistance Army in Uganda, among other issues that are too often ignored.

Ling got her start in journalism as a correspondent for Channel One News where she covered the civil war in Afghanistan at 21 years of age. She later went to become a co-host of ABC Daytime’s hit show The View, which won its first daytime Emmy during her time at the show.

In 2011, Ling will have her own series on the new channel, OWN: the Oprah Winfrey Network called INSIDE with Lisa Ling.

Ling was a special correspondent for CNN’s Planet in Peril series and is a contributing editor for USA Today’s USA Weekend magazine. She is the co-author of Mother, Sister. Daughter, Bride: Rituals of Womanhood, and Somewhere Inside: One Sister’s Captivity in North Korea and The Other’s Fight to Bring Her Home that she penned with her sister Laura.

   

Daniel Pink Photo

Daniel Pink

Author

Daniel H. Pink is the author of four provocative books about the changing world of work including The New York Times bestsellers, DRIVE and A WHOLE NEW MIND. His books have been translated into 29 languages and have sold more than one million copies worldwide.

Pink’s articles on business and technology appear in many publications, including The New York Times, Harvard Business Review and Wired, where he is a contributing editor. He also writes a monthly business column for The Sunday Telegraph in London. He has provided analysis of business trends on CNN, CNBC, ABC, NPR, and other networks in the U.S. and aboard.

A free agent himself, he held his last real job in the White House, where he served from 1995 to 1997 as chief speechwriter for Vice President Al Gore. He received a B.A. from Northwestern University, where he was elected to Phi Beta Kappa, and a J.D. from Yale Law School.

 

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